Information for our Guests

Suite Dreams offers exclusive fully-equipped properties on the best locations,

with all services available for a perfect holiday in Gran Canaria.

Book fast and safe on Suite Dreams

Our credit card payment pages are SSL secured through the Stripe payment system. For all payments you will be redirected to the secured payment system, where you can enter your card details in a secure environment.

We will only request information that is necessary to proceed with the booking. We take every precaution to protect personal information gathered on this site. Any sensitive information transmitted through this site is secured.

More Details

Booking Confirmation and Arrival

The booking is confirmed with the payment of the booking deposit.

Please make sure you keep us constantly updated about your arrival time, so that we can plan your check-in, and keep your contact person informed about any delays or changes.

Your contact person needs your phone number and e-mail in case we need to contact you regarding your arrival. You can send this information via e-mail to or whatsapp at +34 652 551 625.

The arrival day you should call or text your contact person upon arrival at the airport to receive further instructions on how to get to the property. At your arrival someone from our team will be waiting for you at the door of the property to complete your check-in and hand you the keys.

The property will be available for check-in from 16:00, but we always try to accommodate early arrival customers as soon as possible. It is extremely important that we have an updated arrival time. Not having this information may derive in having to wait your contact person and in a delay in check-in.


Prepayment Policy

The guest will be charged a booking deposit when the booking is made, and the pending balance will be charged 30 days before arrival. If the booking is made less than 30 days before the date of arrival, the total booking price will be charged when the booking is made.

Cancellation Policy

The guest can cancel free of charge until 30 days before arrival. The guest will be charged the total price if they cancel in the 30 days before arrival.

No-show Policy

If the guest doesn’t show up they will be charged the total price.

Need help? Contact us.